What happens before a technician is assigned
When a customer contacts us, the most useful information is the appliance type, brand, model number, suburb and the exact stage at which the problem occurs. A washer that fills and then stops presents a different diagnostic path from one that remains completely dead. A dryer that turns without producing heat is different from a machine that trips the supply as soon as the start button is pressed. We use those distinctions to prepare for the visit and to avoid treating a vague symptom as a confirmed diagnosis.
Photographs can help when they show the rating label, control panel, displayed error code, damaged hose or visible leak point. They do not replace electrical or mechanical testing. We do not describe a component as faulty merely because an error code or internet search mentions it; error codes normally identify a system or condition that still needs to be checked.